Returns Policy


For all return requests, please contact info@balbea.com. Include your order number, the name of the item you wish to return and the reason for your return. Once that has been completed, we will then provide you with the return address. All returns will be at customer’s expense.

We do not guarantee a true colour match as it is impossible to display items with 100% accuracy. We do our best to ensure product colours shown are a true depiction of the actual product colours and we provide alternate angles in an effort to provide as much information to our clients pre purchase.


All return/exchange requests must be made within 5 days of receiving your order. Products must be unworn, unwashed, and in resell condition with tags still attached. If the dress or skirt is cut to a shorter length and adjusted to the customer's height, the clothing is final sale. The standard length for the skirt is 42" and the standard length for the dresses are 58". If the height of the customer is equal to the following measures, refunds and exchanges will apply as detailed above. Any height under both the following measures will not be exchangeable nor refundable. Please read carefully before purchase. Due to hygiene purposes, all hijabs must be unopened. Once we receive the returned item(s), we will then process refunds/exchanges accordingly. We reserve the right to refuse refunds/exchanges if these terms are not followed.


All sale items are final. Please read all details carefully before making purchase.